Hear it from your guests
before everyone else does.
A short questionnaire inside your guest app: one NPS question, a few stars, a comment. Happy guests are invited to review you publicly. Unhappy ones reach you first — in private, while you can still do something about it.
The review goes live. Three stars. “The shower ran cold on the second day.”
Ten minutes and a plumber would have fixed it — if only you had known while they were still there. A public review is the most expensive way to receive feedback, and the only one you can't answer in time.
Thirty seconds, in the guest's own language, inside the app they already have.
One question tells you almost everything.
“How likely are you to recommend us?”, from 0 to 10. Add a few star ratings — cleanliness, check-in, WiFi — and one open comment. Nothing else: a questionnaire that takes a minute is a questionnaire nobody finishes.
The right message to the right guest.
What the guest sees after sending depends on the score they gave. Whoever answered 9 or 10 gets your thanks and the link to the review that matters to you. Whoever answered 6 or less gets an apology and the feeling of being heard — not an invitation to publish it.
In your panel: the questions, the three final messages, and every answer you received.
What changes for you
You stop finding out from the reviews.
Reviews from the right people
The guests who ask for a public review are the ones who just told you they loved it. You are not gambling — you already know the answer.
Problems while they are still fixable
A cold shower, a noisy neighbour, a missing towel: you read it in your panel, not on a public page six months from now.
Numbers, not impressions
Your NPS score, its trend over time, the average per question and every written comment — in the Statistics tab you already use.
Three steps, a few minutes
Build the questionnaire: the NPS question, the stars you care about, one open comment. Drag to reorder.
Write the three final messages and decide where the survey appears: a link, a QR code to print, or a step in the check-out.
That's it. From the next stay, the answers start arriving.